Terms & Conditions

Acceptance of Terms

By accessing and placing an order on Charcoal Dot, operated by Eljedmi General Trading L.L.C., you agree to the following terms and conditions. These terms apply to all visitors and customers of our website.

Products and Descriptions

  • All products displayed on the website are described as accurately as possible.
  • Product images are for illustrative purposes only and may differ slightly from the actual product.
  • The availability of products is subject to change without notice.

Pricing and Payment

  • Prices listed on the website are in AED and inclusive of applicable taxes unless stated otherwise.
  • We reserve the right to modify prices at any time without prior notice.
  • Payment can be made through approved methods such as credit/debit cards and cash on delivery.

Shipping and Delivery

  • Delivery timelines are estimates and may vary due to external factors.
  • Detailed shipping and return policies are outlined in our Shipping & Return Policy section.

Cancellation and Returns

  • Orders can be canceled and returned under the conditions mentioned in our Shipping & Return Policy.
  • Refunds will be processed as per the terms mentioned in that policy.

Limitation of Liability

  • Charcoal Dot is not responsible for any indirect, incidental, or consequential damages arising from the use of our products or website.
  • We are not liable for delays caused by events beyond our control, such as natural disasters or governmental actions (force majeure).

Intellectual Property

  • All content on the website, including text, images, and designs, is the property of Eljedmi General Trading L.L.C. and is protected by copyright laws.
  • Any unauthorized use or reproduction of this content is prohibited.

Governing Law and Dispute Resolution

  • These terms and conditions are governed by the laws of the United Arab Emirates.
  • Any legal disputes will be resolved in the competent courts of the UAE.

Amendments to Terms

We reserve the right to update these terms at any time. Any changes will be effective immediately upon posting. We encourage you to review this page periodically.

If you have any questions regarding these terms, please contact us.